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Managed IT Support

End-To-End Managed IT Support Melbourne
  • What is Managed IT Support?

    Everything you need in IT support is provided at a low fixed monthly amount that is predictable, reliable and guaranteed to work.

    Managed IT Support prevents downtime and improves the performance of your IT systems, significantly reducing your IT problems.

    With our guaranteed response times as a managed services client you will receive priority services so you know that when a problem occurs an expert computer technician will be working on it.

  • The benefits of Managed IT Support

    Using our managed IT services can save you money, increase your security, and give you access to industry-leading technologies. Some of the benefits of our Managed IT Support plans include reducing downtime, lowering costs, improving speed and cost of implementation, 24×7 monitoring and most importantly allowing your staff to focus on your core business functions.

  • Break Fix 'vs' Managed Service Providors

    A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

    Small and medium-sized businesses are our typical MSP customers. Many smaller companies have limited in-house IT capabilities, so they may view an MSP’s service offering as a way to obtain IT expertise.

    Larger enterprises may also contract with MSP’s, or example, government agencies, facing budget pressure and hiring limitations, may contract with an MSP to supplement in-house IT staff.

  • Why are we different?

    A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

    Small and medium-sized businesses are our typical MSP customers. Many smaller companies have limited in-house IT capabilities, so they may view an MSP’s service offering as a way to obtain IT expertise.

    Larger enterprises may also contract with MSP’s, or example, government agencies, facing budget pressure and hiring limitations, may contract with an MSP to supplement in-house IT staff.

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What services are covered in a Managed IT Support Plan?

Our range of specialty products is the easiest way to discover what services you really need or even design an entirely new IT solution, click on one of the links below to learn more.
  • A true IT partnership

    Total network peace of mind. Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely.

    Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

  • Managed Server & Workstations

    • 24×7 Advanced Performance Monitoring of all pc’s and servers
    • Server Configuration Management
    • Key Application Maintenance
    • Microsoft and 3rd Party Patch Management
    • Real Time Server Optimization
    • Scheduled Preventative Maintenance
    • Level 1 to Level 3 support and maintenance for all pc’s and servers

  • Managed Network & Security

    • Firewall Management and Maintenance
    • Router and Switch Performance Monitoring and Management
    • Site to Site communications
    • 24×7 Anti-Virus Monitoring and Management
    • 24×7 Anti-Spam Monitoring and Management
    • Regular Vulnerability Scan and Report

  • Managed Print Services

    Managed print services is a program offered by Australian IT Group. We can manage all aspects of your business printing devices, including printers, scanners, faxes and copiers

    • End to End printer support and maintenance
    • Auto toner replacement and ordering

The industry solution, created through experience!

Transportable. Affordable. Real collaboration that makes sense. Now there is a better way, because we’ve built it.
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