A small business IT support or managed service provider (MSP) is a company that remotely maintains a customer’s IT infrastructure. This sometimes
includes user systems, typically on a proactive basis and under a subscription model.
Small and medium-sized businesses are our typical MSP customers. Many smaller companies have limited in-house capabilities in this field, so they may view an MSP’s offering as a way to obtain resources and expertise where needed.
Larger enterprises may also contract with MSPs – for example, government agencies – facing budget pressure and hiring limitations – may contract with an MSP to supplement in-house experts.