Providing quick, reliable and affordable IT Support to businesses across Australia

We are experts in identifying and delivering flexible communication solutions that scale and adapt to your business demands, empowering your business to do more, faster and with less effort and cost.

What is a Managed Service Providor

End-To-End Managed IT Support Melbourne
  • What is a MSP?

    A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

    Small and medium-sized businesses are our typical MSP customers. Many smaller companies have limited in-house IT capabilities, so they may view an MSP’s service offering as a way to obtain IT expertise.

    Larger enterprises may also contract with MSP’s, or example, government agencies, facing budget pressure and hiring limitations, may contract with an MSP to supplement in-house IT staff.

  • What are the benefits of an MSP?

    There are many benefits to a Managed Service Provider, below are a few key benefits:

    Control IT Costs
    Reduce Labor Costs
    Trained, Experienced, Qualified and Certified technicians
    Increase Efficiency and Competitiveness
    Quickly Implement New Technology
    Allows you to stay focused on your core business
    Reduce risk

  • Break Fix 'vs' Managed Service Providors

    The more significant issues for you mean higher profit for your break/fix provider. It’s not possible to guarantee stable solutions as break/fix providers get paid every time you call them in

    An hourly rate may lead to purposefully slowed-down service. An MSP provide you with a proactive approach to IT rather then a reactive approach to IT that Break Fix IT provides

  • Why are we different?

    Australian IT Group provide IT assistance to companies who are growing fast or have a need for a reliable IT partner. We focus on quality and honest IT services. We are trusted by 100’s of Australian companies since 2010. We are headquartered in Melbourne and have great reach and presence across Australia with on site technicians in all major states.


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