Providing reliable and affordable Managed IT Support to businesses across Australia

Based in Melbourne, we are experts in identifying and delivering flexible communication solutions that scale and adapt to your business demands, empowering your business to do more, faster and with less effort and cost.

What is a Managed IT Services Provider

End-To-End Managed IT Support Melbourne
  • What is an MSP?

    A small business IT support or managed service provider (MSP) is a company that remotely maintains a customer’s IT infrastructure. This sometimes
    includes user systems, typically on a proactive basis and under a subscription model.

    Small and medium-sized businesses are our typical MSP customers. Many smaller companies have limited in-house capabilities in this field, so they may view an MSP’s offering as a way to obtain resources and expertise where needed.

    Larger enterprises may also contract with MSPs – for example, government agencies – facing budget pressure and hiring limitations – may contract with an MSP to supplement in-house experts.

  • What are the benefits of an MSP?

    There are many benefits to external Melbourne IT support teams like MSPs. Below is a few key advantages:

    Control Costs
    Reduce Labor Costs
    Trained, Experienced, Qualified and Certified technicians
    Increase Efficiency and Competitiveness
    Quickly Implement New Technology
    Allows you to stay focused on your core business
    Reduce risk

  • Break Fix 'vs' Managed IT Service Providers

    The more significant issues for you mean higher profit for your break/fix provider. It’s not possible to guarantee stable solutions as break/fix providers get paid every time you call them in

    An hourly rate may lead to purposefully slowed-down service. IT companies like us provide you with a proactive approach to technology, rather than the reactive approach that Break Fix IT provides.

  • Why are we different?

    Australian IT Group provides assistance to companies who are growing fast or have a need for a reliable partner. We focus on quality and honest Melbourne IT services. We are trusted by 100s of Australian companies and have been since 2010. We are headquartered in Melbourne and have great reach and presence across Australia with on-site technicians in all major states.


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